Contact
How can we help?
Most answers are already in the API reference, the pricing page or the FAQs, all linked below. If they do not cover your question, message us.
Start here
API reference
The endpoint, the Brand object, the response headers and how authentication works.
Read the reference
Error codes
A 402, 424, 429 or 500 in your logs? All nine error codes are listed with what each one means.
See the error codes
Pricing and credits
What a credit buys, what counts as a call, and how buying more works. Errors and timeouts are free.
See pricing
Frequently asked questions
What a call returns and costs, rate limits, hosted images, errors and your account.
Read the FAQs
Comparing brand APIs?
How we compare with Brandfetch and the old Clearbit Logo API, including when another API is the better choice.
Read the comparisons
Your account
Once you are signed in, your keys are on API keys and your credit balance is on Billing.
What to include
So we can look into it without a back-and-forth, put what you can of this in your message:
- The domain you asked for.
- The X-Fetch-Id header from the response. Every /v1 response carries one.
- The HTTP status and the error code, if you got one.
- The email address on your account.
Never send your API key. We will not ask for it.